Perubahan Status Kelembagaan dan Kualitas Pelayanan Pasien Rumah Sakit


Dadang Kusnadi
September 1, 2012

Abstract

Comfort, safety, and satisfacton of patient care is a phenomenon that represents service quality. This research intends to uncover effects on implementation of the changing of institutional status towards quality of patient care. Ths research used quantitative research design with explanatory survey method. Analysis method including multiple linear regression with pearson product moment test validity, reliability test techniques and test hypotheses alpha cronbach path analysis, and testing statistic (t), and also data transform likert scale which uses method of successive interval tool. The research population is 1.072 employees and 92 person sample taken by stratified random sampling. Data collected by structured interview using questionnaire and patient interviews as counter informan. Results showed that the implementation of policy change on institutional status of hospital proven the of significant influence on the quality of patient cares at 66,31% and other factors influenced (e) 33,69%. Various factors that affect significantly positive on quality service including communication factor 12,49%; resources 0,25%; attitude of the implementers 0,32%; and bureaucratic structure 0,33%. Another concept that influenced of quality care is job behavior factor as implementation of policy change on institutional status of hospital norm.

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